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FAQ


Before contacting our customer care team, we have put together a number of frequently asked questions for you to try and assist you with any queries you might have. If you need further support, please email us at: info@landoffantasy.co.uk

 

What materials are LAND OF FANTASY jewellery made of?

Our jewellery is mainly made of freshwater pearls, 925 sterling silver and cubic zirconia stones. All earring posts are sterling silver which is nickel free.

 

How to care for sterling silver and pearl jewellery?

Our jewellery are mainly made from freshwater (baroque) pearls and 925 sterling silver, materials are easy to care for.

Do remember to put them on last and take them off first.

Always be kept separately in a zip plastic bag or airtight container when it is not being worn.

DO NOT expose your jewellery to water, perfume, hair spray and chemicals.

*PEARLS are special and unique, their intrinsic luster and glow will improve when worn regularly. However, they do need proper care and should ONLY be cleaned with a soft cloth moistened with water.

*STERLING SILVER loses shine over time and achieves a vintage silver look. It can however be easily polished to restore its shine. Simply clean the jewellery with a polishing cloth to help prevent tarnish.

*CUBIC ZIRCONIA is one of the highest quality replica of natural diamonds, and sometimes clearer and brighter than natural diamonds.

 

Packaging, receipts, and gift notes

All our jewellery is individually packaged in a gift ready jewellery box. We never include a printed receipt, and we are happy to attach a gift note on behalf of you (simply leave your note at checkout), so your jewellery is ready to be fantastic gift for your loved ones.

 

How to use coupon codes?

It needs to be entered at the checkout page (box labelled 'discount code'). Please note that your code CANNOT be used with sale items, and also in conjunction with other coupons in one transaction. Your discount will then be applied at the final stage of the checkout.

 

Can I return or exchange earrings?

Due to hygiene/health reasons, we cannot accept refunds or exchanges on Earrings purchases unless faulty.

 

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